At mtown88 we take your privacy seriously. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information. Please read it carefully before using our platform.
These cards summarise how mtown88 handles your data. They are not a substitute for reading the full Policy below.
All data transmitted between your device and mtown88 is protected by 256-bit SSL/TLS encryption. Sensitive fields such as payment details are further encrypted at rest, and access is restricted to authorised personnel only.
mtown88 does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. Data is shared only where strictly necessary for service delivery or where required by law.
You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a request via Live Chat or email and our team will respond within 14 calendar days.
We only collect data that is genuinely necessary to operate your account, process transactions, verify your identity, and provide customer support. We do not collect data "just in case" — every field has a documented purpose.
mtown88's data practices are aligned with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection frameworks. We conduct regular internal reviews to maintain and improve compliance.
We use cookies and similar technologies strictly for platform functionality, session management, fraud prevention, and aggregate analytics. We do not use third-party advertising cookies or cross-site tracking technologies.
This Privacy Policy ("Policy") is issued by mtown88 ("mtown88", "we", "us", "our") and applies to all personal data collected, processed, stored, or transmitted through the mtown88 platform at mtown88.cam and any related services, applications, or communication channels operated by mtown88.
mtown88 is committed to protecting the privacy and personal data of all users ("you", "User", "Player") in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all other applicable data protection laws and regulations. This Policy explains, in plain language, what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.
For the purposes of this Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment details, device identifiers, and IP addresses. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this case, mtown88. |
| "Data Processor" | A third party that processes personal data on behalf of mtown88, under a written data processing agreement. |
| "Consent" | Freely given, specific, informed, and unambiguous agreement to the processing of your personal data for a stated purpose. |
| "KYC" | Know Your Customer — the identity and age verification process required by mtown88 to comply with anti-money laundering and responsible gambling obligations. |
| "PDPA" | The Personal Data Protection Act 2010 of Malaysia, which governs the processing of personal data in commercial transactions. |
mtown88 acts as the Data Controller in respect of all personal data collected through the mtown88 platform. As Data Controller, mtown88 is responsible for determining the purposes for which, and the manner in which, any personal data is processed.
For all data protection enquiries, correction requests, deletion requests, or complaints, please contact us through the channels listed above. We aim to acknowledge all data-related requests within two (2) business days and to resolve them fully within fourteen (14) calendar days.
mtown88 collects personal data through several channels: directly from you when you register or use the platform; automatically when you interact with the platform; and from third parties where permitted by law. The categories of personal data we collect include:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (MyKad or passport), selfie or photograph for age and identity verification. |
| Contact Data | Email address, mobile phone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam). |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), FPX/DuitNow reference numbers, cryptocurrency wallet addresses, transaction history. |
| Account Data | Username, account balance, betting history, game session logs, bonus redemption records, VIP tier status, account preferences. |
| Technical Data | IP address, browser type and version, device type and operating system, time zone, session duration, pages visited, referring URL. |
| Communication Data | Records of Live Chat conversations, support ticket content, email correspondence, and any feedback or survey responses you submit. |
| Compliance Data | KYC documents, source-of-funds declarations, self-exclusion requests, responsible gambling assessments, and AML screening results. |
mtown88 processes your personal data only for legitimate and documented purposes. The primary purposes for which we process your data are as follows:
mtown88 processes your personal data on one or more of the following legal bases, as applicable:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing necessary to perform the contract between you and mtown88 — e.g., processing your registration, deposits, gameplay, and withdrawals. |
| Legal Obligation | Processing required to comply with KYC, AML, and other regulatory obligations under Malaysian law and applicable international frameworks. |
| Legitimate Interests | Processing for fraud prevention, security monitoring, service improvement, and responsible gambling detection, where these interests are not overridden by your rights. |
| Consent | Processing for optional purposes such as marketing communications, where we have obtained your explicit prior consent. You may withdraw consent at any time. |
mtown88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:
mtown88 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of active account, plus 7 years after account closure (AML/regulatory requirement). |
| Financial Transaction Records | 7 years from the date of each transaction, in accordance with Malaysian financial record-keeping requirements. |
| KYC Documents | Duration of active account, plus 5 years after account closure, or longer if required by a regulatory investigation. |
| Communication Records (Live Chat, Email) | 3 years from the date of communication. |
| Technical & Log Data | 90 days for standard access logs; up to 2 years for security-related logs. |
| Marketing Preferences | Until you withdraw consent, plus 1 year thereafter for record-keeping. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with you as an individual. Where anonymisation is not technically feasible, data is securely destroyed.
mtown88 implements a robust set of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security framework includes:
mtown88 uses cookies and similar tracking technologies (including session tokens and local storage) on the mtown88.cam platform. These technologies are used strictly for the purposes of platform functionality, security, and aggregate analytics. We do not use third-party advertising cookies or cross-site behavioural tracking.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the platform to function — login sessions, authentication tokens, security checks. Cannot be disabled without breaking core functionality. |
| Functional | Remember your preferences such as language selection, preferred lobby view, and notification settings. |
| Analytics | Aggregate, anonymised data on how users navigate the platform — used internally to identify UX improvements. No individual-level tracking. |
| Security | Fraud detection and bot prevention signals. These cookies help us identify and block suspicious activity on your account. |
Most web browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will impair platform functionality. Disabling functional or analytics cookies will not affect your ability to use the platform but may reduce your experience quality.
mtown88's primary servers and data infrastructure are located in jurisdictions selected for their regulatory compliance, data security standards, and operational reliability. Where personal data is transferred to, or processed in, a jurisdiction outside Malaysia, mtown88 takes all reasonable steps to ensure that the receiving party provides a level of data protection equivalent to that required under Malaysian law.
Safeguards we employ for international transfers include contractual data processing agreements with all third-party processors, transfer impact assessments where appropriate, and selection of processors that operate under equivalent or stronger data protection frameworks.
Under the PDPA and other applicable laws, you have the following rights with respect to your personal data held by mtown88. You may exercise any of these rights by contacting our support team.
Request a copy of all personal data we hold about you, along with details of how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our legal obligations.
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Request a structured, machine-readable copy of your personal data for transfer to another service provider, where technically feasible.
Object to processing of your data based on legitimate interests or for direct marketing purposes. Marketing opt-out requests are actioned immediately.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
If you believe your data rights have been infringed, you may lodge a complaint with the relevant data protection authority.
To exercise any of the above rights, please contact us via Live Chat or at [email protected]. We will acknowledge your request within two (2) business days and aim to resolve it within fourteen (14) calendar days. Complex requests may require up to thirty (30) days. We may need to verify your identity before actioning certain requests.
If you believe that a minor has accessed or registered on the mtown88 platform, please notify us immediately at [email protected]. We will investigate and take appropriate action promptly. Parents and guardians are encouraged to use parental control software to restrict minors' access to online gambling and adult content platforms.
The mtown88 platform may contain links to or integrations with third-party services — such as live casino game studios or payment gateways — that operate under their own privacy policies. mtown88 is not responsible for the data practices of these third parties.
Where you interact directly with a third-party service (such as a live game studio interface), that party's own privacy policy will govern the collection and use of any data processed in that interaction. We encourage you to review the privacy policies of any third-party services you use in connection with mtown88.
mtown88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or in-platform notification.
Your continued use of the mtown88 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how we handle your personal data.
For any privacy-related enquiries, data access or correction requests, or complaints regarding our data practices, please contact the mtown88 Data Protection team using the following details:
If you are not satisfied with our response to a data protection complaint, you have the right to escalate the matter to the relevant supervisory authority. In Malaysia, data protection matters fall under the purview of the Department of Personal Data Protection (JPDP), which may be contacted through official government channels.
mtown88 takes all data protection complaints seriously and is committed to resolving them in a fair, transparent, and timely manner. We will never retaliate against a user for exercising their data rights or lodging a complaint.
Your data is encrypted, never sold, and fully under your control. mtown88 is built for Malaysian players who expect both great gaming and genuine privacy protection. Explore everything our platform has to offer.
21+ only. Gambling involves financial risk. Play responsibly. For full terms, see our Terms & Conditions and Responsible Gambling pages.